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Hiring Customer Service Representative - Medical Insurance (Work From Home)

Promptly and expertly calls the clients after inquiry and welcomes them onboard by engaging and providing every information of interest to the clients


Checks and confirms details and profiles clients based on their requirements and follows the internal documentation process


Guides clients with the initial process after inquiry and sets expectations for the quotations and timelines


Allocates the tickets to the correct unit internally based on the provided information by clients


Manages high volume of leads daily and handles peak hours without compromising on quality and customer satisfaction


Desired Skills and Experience


At least 2 years of Call Center experience and ideally in a healthcare process

Strong English communication skills both verbal and written

Telemarketing or customer service experience is an advantage

Sharp and agile in understanding customers’ requests and providing award-winning service


Salary $400 + Incentives


Technical Requirements

Laptop or Desktop (Core i5 or I7) 7th gen till 11th gen, 8gb ram, 500GB HDD above or 240GB SSD) with webcam

Headset - USB based headset, noise-cancelling

Required Internet Speed: ping below 5ms, Download speed 10Mbps above, Upload speed 3Mbps above for stand-alone connection and mobile data back up

Uninterrupted power supply up to 4 hours back-up

Environment: quiet background facilitating outgoing and incoming calls


Work Timings

10AM - 7:30PM GST or 11:00AM - 8:30PM GST

Flexible timings and shifts will include weekends (Friday and Saturday) and 1.5 days off during the week.


Work as CSR/Wow calls

150-200 calls daily to prospects understanding their queries

Leads sent over Whatsapp or email should also be responded to within TAT

Rotation of tasks on phone and follow-up on pending emails

Allocates the tickets to the correct unit (New Business, SPEED, EBP, AMT)


Candidates currently in India or Dubai preferred


Interested candidates plz share ur doc to rec.alzain@gmail.com or Whatsapp @ +918108926998


 
 
 

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