Hiring Customer Service Representative - Medical Insurance (Work From Home)
- AL Zain Consultants
- Jun 26, 2021
- 1 min read
Promptly and expertly calls the clients after inquiry and welcomes them onboard by engaging and providing every information of interest to the clients
Checks and confirms details and profiles clients based on their requirements and follows the internal documentation process
Guides clients with the initial process after inquiry and sets expectations for the quotations and timelines
Allocates the tickets to the correct unit internally based on the provided information by clients
Manages high volume of leads daily and handles peak hours without compromising on quality and customer satisfaction
Desired Skills and Experience
At least 2 years of Call Center experience and ideally in a healthcare process
Strong English communication skills both verbal and written
Telemarketing or customer service experience is an advantage
Sharp and agile in understanding customers’ requests and providing award-winning service
Salary $400 + Incentives
Technical Requirements
Laptop or Desktop (Core i5 or I7) 7th gen till 11th gen, 8gb ram, 500GB HDD above or 240GB SSD) with webcam
Headset - USB based headset, noise-cancelling
Required Internet Speed: ping below 5ms, Download speed 10Mbps above, Upload speed 3Mbps above for stand-alone connection and mobile data back up
Uninterrupted power supply up to 4 hours back-up
Environment: quiet background facilitating outgoing and incoming calls
Work Timings
10AM - 7:30PM GST or 11:00AM - 8:30PM GST
Flexible timings and shifts will include weekends (Friday and Saturday) and 1.5 days off during the week.
Work as CSR/Wow calls
150-200 calls daily to prospects understanding their queries
Leads sent over Whatsapp or email should also be responded to within TAT
Rotation of tasks on phone and follow-up on pending emails
Allocates the tickets to the correct unit (New Business, SPEED, EBP, AMT)
Candidates currently in India or Dubai preferred
Interested candidates plz share ur doc to rec.alzain@gmail.com or Whatsapp @ +918108926998
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